WHO WE ARE.

This Privacy Policy applies to Total Grappling and the services provided through the Total Grappling website and our associated martial arts and grappling activities.

For the purposes of UK data protection legislation, Total Grappling is responsible for deciding how the personal information covered by this policy is used.

INFORMATION WE COLLECT.

The personal information we collect depends on how you interact with us.

This may include:

• Your name
• Email address
• Telephone number
• Home or postal address where required
• Date of birth or age
• Emergency contact information
• Membership and attendance information
• Class bookings and training history
• Information submitted through website contact forms
• Free trial enquiries
• Payment and transaction information
• Information relating to membership administration
• Correspondence between you and Total Grappling
• Technical information such as IP address, browser type, device information and website usage data

We may also need to collect health, medical or injury information where it is relevant to your safe participation in martial arts training.

HOW WE COLLECT INFORMATION.

Most of the information we process is provided directly by you. This can happen when you:

• Complete a contact form on our website
• Book a free trial
• Register for membership
• Book or attend a class
• Contact us by email, phone, social media or in person
• Register a child for training
• Make a payment
• Enter an event, seminar or competition
• Subscribe to communications from us

Some technical information is collected automatically when you use our website through cookies, server logs and similar technologies.

HOW WE USE YOUR INFORMATION.

We may use personal information for the following purposes:

• Responding to enquiries
• Arranging free trial sessions
• Setting up and administering memberships
• Managing class bookings and attendance
• Taking and recording membership payments
• Communicating important information to members
• Contacting parents or guardians regarding children's classes
• Managing health, safety and emergency situations
• Managing insurance requirements
• Maintaining appropriate business records
• Improving our classes, website and services
• Preventing misuse, fraud or security threats
• Meeting our legal and regulatory obligations
• Sending marketing communications where we are permitted to do so

OUR LEGAL BASIS FOR PROCESSING.

UK data protection law requires us to have a lawful basis for processing personal information.

Where we process health information or other special category personal data, we will only do so where an appropriate additional legal condition applies.

CHILDREN'S INFORMATION.

Total Grappling provides classes for children and young people. We therefore process information relating to junior members where necessary to administer their participation safely.

This may include:

• Child's name and date of birth
• Parent or guardian contact information
• Emergency contact details
• Relevant medical or health information
• Membership and attendance records
• Payment information relating to the membership

Information relating to children is handled with particular care and is only used where necessary for the provision, administration and safeguarding of our services.

WHO WE SHARE INFORMATION WITH.

We do not sell your personal information.

We may share information with trusted organisations that help us provide our services, such as:

• Membership and class booking providers
• Payment processing providers
• Website hosting providers
• Email and communication platforms
• Insurance providers
• Accountants and professional advisers
• IT and website support providers
• Regulatory, governmental or law enforcement organisations where legally required

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

DATA STORAGE & SECURITY.

We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure.

Information may be stored within our website systems, membership management systems, payment platforms, email services and other secure business systems.

Some service providers may process information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure that any international transfer is made in accordance with applicable data protection legislation.

HOW LONG WE KEEP INFORMATION.

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, insurance and reporting requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

COOKIES & WEBSITE TECHNOLOGIES.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how the website is used and improve its performance.

Some cookies are necessary for the website to function. Other optional cookies and technologies may require your consent before they are used.

You can manage cookies through the controls provided on our website and through your browser settings.

Where required, further information about individual cookies, their purpose and duration will be provided through our website's cookie consent system or Cookie Policy.

EMAILS & MARKETING.

We may send service-related communications where necessary to administer your membership, bookings or relationship with Total Grappling.

We may also send information about classes, events, seminars, promotions and other Total Grappling activities where we have an appropriate legal basis to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained within the email or by contacting us directly.

Opting out of marketing will not prevent us from sending essential administrative or service-related messages where necessary.

YOUR DATA PROTECTION RIGHTS.

Depending on the circumstances and the legal basis we rely on, UK data protection law gives you a number of rights in relation to your personal information.

You will not normally have to pay a fee to exercise your data protection rights.

We may need to confirm your identity before responding to a request.

THIRD-PARTY WEBSITES.

Our website may contain links to websites, social media platforms or services operated by third parties.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party service you use.

CHANGES TO THIS POLICY.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The latest version will always be published on this page and the date at the top of the policy will show when it was most recently updated.